External HD casing - simply superb
byDobry Palazov
Hi Rosewill people,
Writing to express my satisfaction and admiration of your work.
Bought 3.5" RX35-AT-SC BLK external drive enclosure not long time ago. Absolutely superb design and functionality!
I've done quite extensive research on these HD enclosures and have to say your design is by far the best. From industrial design prospective with its clean well balanced lines it is simply a peace of art - from the solid metal construction well dissipating the heat from my 1TB Seagaite Barracuda 7200 rpm HD to the nicely glowing blue LED and the ideal fit of all parts of the assembly. The enclosure's physical dimensions are optimally chosen just to fit the HD w/o creating unwanted extra space. That gives the assembled device slim look, minimal footprint w/ the enclosed stand. In the same time it is very solid and nice looking device. The high quality paint finish is superior to much more expensive similar enclosures and rivals many expensive computer and other type of enclosures. Being a electronics contract manufacturing professional I can easily see the high quality workmanship of the electronic part of the unit - the PCBA and its manufacturing and assembly.
The only minor remark is the power sliding switch. These, being more suitable for PCB mount design, have some inherent long term durability/functionality issues. From ergonomic standpoint the switch is also a bit inconvenient as it is on the back side and the user has to rely only on a tactile/touching sense to operate it. An rocking switch would be more ergonomically appropriate. This remark does not in no way diminish the top notch overall device design and performance.
Again - superb design, both mechanical and electronic, high quality workmanship, down to packaging design and package content, assembly instructions and user's manual.
The best product in its class on the market in my opinion!
Thank you to all at Rosewill for their excellence in their jobs!
Dobry Palazov, MsEE, Product Mgr, Electronics contract manufacturing professional
Vancouver, Canada
01/12/2010
Thank you
byKris
I just wanted to send you an email to let you know how much I appreciate a
company who takes the time to create a solid, dependable product, time in and
time out. After having built several computers personally for both myself and
friends, I will go with Rosewill on all parts possible. It's good to know that I
can get quality parts even while attempting to build a budget computer.
On the latest computer I built I used a Rosewill part in almost every
application I could and both I and the owner of the new PC could not be happier.
Thank you for building quality products at reasonable prices. Please continue to
keep up the good work and I'll continue to support your products. From
an extremely satisfied customer,KrisI just wanted to send you an email to let you know how much I appreciate a
company who takes the time to create a solid, dependable product, time in and
time out. After having built several computers personally for both myself and
friends, I will go with Rosewill on all parts possible. It's good to know that I
can get quality parts even while attempting to build a budget computer.
On the latest computer I built I used a Rosewill part in almost every
application I could and both I and the owner of the new PC could not be happier.
Thank you for building quality products at reasonable prices. Please continue to
keep up the good work and I'll continue to support your products. From
an extremely satisfied customer,Kris
08/13/2009
Customer Service Beyond Excellence
byMario
I have purchased from Rosewill in the past and have always enjoyed your quality products. But when I had problems with a product I was amazed to see your customer service in action. The fact that you initiated contact based on my customer review of your product (from a 3rd party website) is amazing in itself. You went further by ensuring my satisfaction beyond a simple replacement of my defective product. You truly understand that making your customers happy is more valuable, and more profitable than any single transaction. You know that customer service is more than "damage control". It is part of your public image which affects your brand name and therefore the future of your business. This is why I will look to Rosewill FIRST when looking to purchase computer products in the future.
12/04/2008
I cant thank you enough for what you have done.
byRoss Kennemore
Thank you so much for your kindness and help with this problem. You came through for me which is more than a lot of companies would have done. The heatsink is awesome, the service is awesome, and I cant thank you enough for what you have done.God bless you and all the staff at Rosewill.
10/20/2008